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Helpful Information

Helpful Information

At Heirloom Family Kitchen  we want to share with you our passion for family, food & fun. We have made it our mission to help you create moments that connect you with your family. I believe there is no better place to do this than in the kitchen. 

CONTACT

Call: 1.650.283.0734

Email: info@heirloomfamilykitchen.com

HOURS

Monday - Friday 8 a.m. - 7 p.m. (C.S.T.)

Saturday 10 a.m. - 3 p.m. (C.S.T.)

Sunday Closed

 

PRIVACY

This Website contains links to other sites. Please be aware that Heirloom Family Kitchen is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects Personally Identifiable Information. This privacy statement applies solely to information collected by this Web site.

MEMBER SERVICES

In order to set up an account with Heirloom Family Kitchen, you must first complete the account registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as order history and status.

 

If you wish to receive e-mail notifications from us about products, services and promotions, we ask for contact information such as name and e-mail address. To be removed from our e-mail list, please click opt-out or send an e-mail to info@heirloomfamilykitchen.com.

 

UPDATING YOUR INFORMATION

At any time you may review, update, correct, or change the Personally Identifiable Information you have provided to us. You may also choose to no longer receive any communication from Heirloom Family Kitchen, however, you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our Web site, through the My Account pages, to change your information. Alternatively, you can e-mail us at info@heirloomfamilykitchen.com.



SURVEYS & CONTESTS

From time-to-time, our site requests information from you via surveys. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to info@heirloomfamilykitchen.com.

 

SPECIAL OFFERS

We send all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special offers, and a newsletter. Out of respect for your privacy, we present the option to not receive these types of communications in every e-mail. You may also email info@heirloomfamilykitchen.com or call 650.283.0734 at any time.

SECURITY

This Web site takes precautions to protect your information.

 

When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.

 

QUESTIONS/FEEDBACK

If you have any questions about the privacy or security at our Web site, you can send an e-mail to info@heirloomfamilykitchen.com.